Privacy Policy | Solace Grove

1. Data Controller

Solace Grove operates at 196 Ngam Wong Wan Road, Lak Si, Bangkok 10210, Thailand. For data-related enquiries, contact us at [email protected].

2. What Personal Data We Collect

We collect the following personal information when you contact us, submit an enquiry, or engage with our services:

Full name and contact telephone number
Email address
Information about the person you are enquiring on behalf of (age, health background — only what you voluntarily share)
Communication history with our team
Website usage data collected via cookies (see Section 7)

3. How Data Is Collected

Contact and enquiry forms on our website
Direct telephone or email contact with our team
In-person visits and introductory consultations
Cookies and analytics tools on our website

4. Legal Basis for Processing

We process personal data on the following legal bases under Thailand's Personal Data Protection Act (PDPA) B.E. 2562:

Consent — Where you have provided express consent, including for marketing communications
Legitimate interests — To respond to enquiries and operate our care services
Contract performance — Where you have entered into a care arrangement with Solace Grove
Legal obligations — Where required by Thai law

5. How We Use Your Data

To respond to enquiries and arrange consultations or visits
To administer and manage care programmes
To communicate with family members and authorised contacts
To improve our services and website
To comply with applicable legal and regulatory requirements

We do not sell personal data to third parties.

6. Data Sharing

We may share personal information with: external physicians and medical professionals involved in a resident's care (with consent); regulatory bodies as required by Thai law; and third-party service providers who assist with website operations and analytics under data processing agreements.

7. Cookies

Our website uses cookies to function and to understand how visitors engage with the site. Essential cookies are necessary for basic operation. Analytics and marketing cookies are optional and will only be placed with your consent. You can manage your cookie preferences at any time via our Cookie Policy page.

8. Data Retention

Enquiry data is retained for up to 24 months from the date of last contact. Care records for residents are retained for a minimum of 7 years after the care arrangement concludes, in accordance with applicable healthcare record-keeping obligations. Cookie-based analytics data is retained for up to 26 months.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. Access to personal data is limited to staff with a legitimate need to use it.

10. Your Rights

Under Thailand's PDPA, you have the following rights:

Right to access your personal data
Right to request correction of inaccurate data
Right to request erasure (in applicable circumstances)
Right to data portability
Right to object to processing
Right to withdraw consent at any time (without affecting lawfulness of prior processing)
Right to lodge a complaint with Thailand's Personal Data Protection Committee

To exercise any of these rights, contact us at [email protected].

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.

12. Children's Privacy

Our services are designed for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18 without parental or guardian consent.

13. International Data Transfers

Data is primarily processed and stored in Thailand. Where data is transferred internationally (e.g., via third-party analytics services), we ensure appropriate safeguards are in place.

14. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website following an update constitutes acceptance of the revised policy.

15. Contact

For any privacy-related questions or requests:
Email: [email protected]
Address: 196 Ngam Wong Wan Road, Lak Si, Bangkok 10210, Thailand
Phone: +66 2 573 4168